Frequently Asked Questions
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Not at all. Many clients give me secure access through a lockbox or code, so you can simply come home to a finished house. Whatever you're most comfortable with works for me.
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Yes. Consistency is at the heart of what I do — you'll have the same trusted person each visit, who gets to know your home and your preferences.
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I use considered, lower-tox products that are safe around children, pets and sensitive noses, without compromising on a beautiful finish. If you'd prefer I use your own products, just let me know.
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Yes — I arrive fully equipped with everything needed for your clean.
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Aspley and the surrounding north-Brisbane suburbs, including Carseldine, Bridgeman Downs, McDowall, Albany Creek, Chermside, Stafford and more. Not sure if you're in my area? Just ask — I'm happy to check.
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By bank transfer, PayID, or by card. An invoice is sent on the day of your clean and is payable within a few business days.
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I simply ask for 48 hours' notice to reschedule free of charge. Shorter notice may attract a fee — the full details are in my service agreement, and recurring clients get a little extra flexibility.
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Let me know within 24 hours and I'll come back and put it right at no charge. Your peace of mind is the whole point.
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Yes — Forever Neatr holds public liability insurance.
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The sooner the better, especially for deep and bond cleans. Get in touch and I'll find a time that suits you.